TRUEFORM WARRANTY
Built to Last. Backed Because We're Confident.
TRUEFORM treadmills are designed for years of repeated use.
From the frame and running surface to the mechanical components underneath, our products are built around durability, serviceability, and long-term ownership.
But even well-built equipment can occasionally need attention.
That’s why every TRUEFORM is backed by a manufacturer warranty and supported by a service network designed to help keep your treadmill running.
Our philosophy is simple:
Build it well. Make it serviceable. Stand behind it.
WARRANTY COVERAGE
Warranty coverage varies by TRUEFORM model, component, usage environment, and purchase date.
For complete coverage terms, exclusions, and eligibility requirements, please review the official TRUEFORM warranty document below.
Download the full Warranty Here
TRUEFORM RUNNER
Frame / Structural Components
Lifetime - See current warranty terms
Moving Parts
5 years from purchase date
Electronics / Display
5 years from purchase date
Labor
2 years from purchase date
TRUEFORM TRAINER
Frame / Structural Components
Lifetime - See current warranty terms
Moving Parts
5 years from purchase date
Electronics / Display
3 years from purchase date
Labor
1 year from purchase date
NEED WARRANTY SUPPORT?
If your TRUEFORM isn't performing as expected, our service team can help determine the next step.
In partnership with WOODWAY Treadmills, we provide parts and warranty support for TRUEFORM equipment.
Before reaching out, please have the following information available where possible:
- TRUEFORM model
- Serial number
- Original order number
- Description of the issue
- Photos or video showing the issue
This helps the service team identify your unit and determine the correct parts or service path as quickly as possible.
CONTACT SERVICE
Phone: 1-800-966-3929 — Option 3
Email: service@woodway.com
NEED A REPAIR?
Warranty support and hands-on service are not always the same thing.
If your unit requires an in-person repair—or if your TRUEFORM is outside of its warranty period—you can use our service network to locate a fitness equipment technician near you.
For more information on maintenance, replacement parts, troubleshooting, and repairs:
OWNER'S MANUALS
Looking for setup instructions, maintenance information, specifications, or operating guidance?
OUR GOAL IS TO KEEP YOUR TRUEFORM RUNNING
TRUEFORMs are not designed to be disposable equipment.
Wear components can be replaced.
Parts can be serviced.
And many issues can be resolved without replacing the entire treadmill.
Whether your machine is under warranty or has already seen years of use, our goal remains the same:
Keep it moving.
ADDENDUM:
03/23/23
For Runners and Trainers monitor accuracy is considered within a +/- 5%