Shipping
Once your order has shipped, you will receive an email from our shipping department with the tracking number.
Your TRUEFORM is shipped via Freight. Basic Economy, doorstep delivery by Appointment.
- Basic Economy by Appointment: Front Door, Back Door, or Garage with signature required. No assembly or installation.
If you would like to discuss other delivery options, please contact our Sales Team at 860-895-8533 or contact us HERE for a quote.
- Premium by Appointment: Room of choice on any floor in the house with packing removal. No assembly or installation.
- White Glove Delivery: Room of choice on any floor in the house with packing removal, assembly and installation - hop on and run!
Premium and White Glove delivery are not available in all areas.
INTERNATIONAL SHIPPING
We are proud to offer international shipping for our treadmills. Please note the following terms for all orders shipped outside of the United States:
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Shipping Costs: International shipping rates will be calculated and provided by our team prior to fulfillment.
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Duties, Taxes & Tariffs: Any applicable import duties, taxes, tariffs, or brokerage fees are the responsibility of the customer. These charges are not included in the purchase price or shipping costs.
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Customs Clearance: In some cases, customs authorities may require payment of these charges before the treadmill is released at the border or delivered. Customers are responsible for paying these fees directly to the carrier or customs office.
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Delays: Customs processing may cause delivery delays outside of our control. We are not responsible for any such delays.
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Refusal of Shipment: If a shipment is refused due to unpaid duties, taxes, or tariffs, the customer remains responsible for all associated costs, including return shipping and restocking fees.
By placing an international order, you acknowledge and agree to these terms.