Frequently Asked Questions

Shipping offers are limited on our website to the 48 contiguous United States. However, we ship TureForm internationally. For shipping costs to other locations, please contact us via phone or email for a quote.

TrueForm Runners and TrueForm Trainers ship within 2-3 days. You will be contacted after placing your order with an approximate shipping date of your order. Once your order has shipped, you will receive an email from our shipping department with tracking number and instructions.

No, both run on battery power. The Runner has a rechargeable battery and the Trainer takes 4 AA batteries.  

Our Treadmills are designed to assemble quite easily. In fact, it is roughly 75% assembled right out of the box. Instructions and tools to assemble are included.

Our return policy allows you to send back your purchase within 30 days of the date you received delivery for an exchange or a refund of the purchase price, minus the shipping and handling and any return shipping fees. The Runner and Trainer must be returned on the All products must be in original packaging and in new condition, on a pallet. If returned product is not in original packaging, new condition or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited.

Contact customer service by calling 1 (860) 895.8533 or send us a message through our contact form.

Absolutely! People especially like the artificial field turf availiable for the Runner. It's like running on grass!!!

As fast as you can go! But here's the catch...The better your form the faster it goes. Its the ONLY treadmill that intuitaly cues you so you FEEL the optimal running efficiency. 

Yes! like moving a wheelbarrow. 

lift holding the hand grips under the back of the unit and roll on the front wheels! 

All major credit cards, paypal and Google Pay. Wire transfers  are required for purchases outside of the U.S. Please contact us for more information. 

TrueForm warrants to the original purchaser of this TrueForm Runner (the “Product”) that the frame of the Product shall be free from defect in materials and workmanship for the lifetime of the Product. The tread and tread mechanisms shall be free from defect in material and workmanship for a period of ten years from the date of purchase. The LED digital display  shall be free from defect in material and workmanship for a period of two years from the date of purchase. TrueForm will at no additional charge to you, repair or replace the frame or any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. Labor coverage shall be provided for one year.

TrueForm warrants to the original purchaser of this TrueForm Trainer (the “Product”) that the frame, parts  and components of the Product shall be free from defect in materials and workmanship for a period of three years from the date of purchase when the Product is used as recommended by TrueForm under normal uses and conditions TrueForm will at no additional charge to you, repair or replace the frame or any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. Labor coverage shall be provided for one year.