Frequently Asked Questions

Shipping offers are limited to the 48 contiguous United States. For shipping costs to other locations, please contact us via phone or email for a quote.

Most standard items ship within 3-7 days. You will be contacted after placing your order with an approximate shipping date of your order. Once your order has shipped, you will receive an email from our shipping department with tracking number and instructions.

Use this text to answer questions in as much detail as possible for your customers.

Our Treadmills are designed to assemble quite easily. In fact, it is roughly 75% assembled right out of the box. Instructions and tools to assemble are included.

Contact customer service by calling 1 (860) 895.8533 or send us a message through our contact form.

No, both run on battery power. The Runner has a rechargeable battery and the Trainer takes 4 AA batteries.  

Absolutely! People especially like the artificial field turf availiable for the Runner. It's like running on grass!!!

As fast as you can go! But here's the catch...The better your form the faster it goes. Its the ONLY treadmill that intuitaly cues you so you FEEL the optimal running efficiency. 

Yes! like moving a wheelbarrow. 

lift holding the hand grips under the back of the unit and roll on the front wheels! 

All major credit cards, paypal and Google Pay. 

Samsara Fitness, Inc. dba TrueForm warrants to the original purchaser of this TrueForm Runner (the “Product”) that the frame of the Product shall be free from defect in materials and workmanship for the lifetime of the Product. The tread and tread mechanisms shall be free from defect in material and workmanship for a period of ten years from the date of purchase. The LED digital display  shall be free from defect in material and workmanship for a period of two years from the date of purchase. TrueForm will at no additional charge to you, repair or replace the frame or any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. Labor coverage shall be provided for one year.

Samsara Fitness, Inc. dba TrueForm warrants to the original purchaser of this TrueForm Trainer (the “Product”) that the frame, parts  and components of the Product shall be free from defect in materials and workmanship for a period of three years from the date of purchase when the Product is used as recommended by TrueForm under normal uses and conditions TrueForm will at no additional charge to you, repair or replace the frame or any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. Labor coverage shall be provided for one year.