Frequently Asked Questions

Both The Runner and Trainer have a very smooth belt and the most shallow curves on the market, which is critical for promoting a balanced healthy gait. Our shallow curved running belts also have the least inertia, so they are safe and easy to control your speed.This will be important for group classes so the belt doesn't over accelerate.

Speaking more generally, The Runner is handcrafted in CT, overbuilt like a tank 100% all metal construction and hand welded. The result is it feels heavier underfoot; it's quieter. It's very sensitive and provides organic feedback for good posture and gait. It is the best treadmill you can buy.

The Trainer is a lighter version of the Runner built in our Korean plant. It is also heavy-duty commercial quality but made from lighter materials. It's a little easier to use because the belt is also lighter. It is a terrific value-engineered version of the Runner. It has all the benefits of the Runner, heavy duty plate steel formed and welded frame, shallow curve, super smooth Responsive Belt Technology (RBT), heavy duty axle assemblies, and an easy to use display

TrueForm Runner:

          • Dimensions: 64"L x 36"W x 63"H

          • Running Surface Height: 10" 

          • Weight: 360lb

          • User Max Weight: 400 Running 700 Walking 

TrueForm Trainer 

          • Dimensions: 64"L x 31"W x 63"H

          • Running Surface Height: 13"

          • Weight: 270lb

          • User Max Weight: 400lb

TrueForm warrants to the original purchaser of this TrueForm Runner that the frame of the shall be free from defect in materials and workmanship for the lifetime of the product. The tread and tread mechanisms shall be free from defect in material and workmanship for a period of ten years from the date of purchase. The LED digital display  shall be free from defect in material and workmanship for a period of two years from the date of purchase. TrueForm will at no additional charge to you, repair or replace the frame or any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. Labor coverage shall be provided for one year.

TrueForm warrants to the original purchaser of the TrueForm Trainer that the frame, parts and components shall be free from defect in materials and workmanship for a period of five years from the date of purchase when used under normal uses and conditions TrueForm will at no additional charge to you, repair or replace the frame or any part of the Trainer if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. Labor coverage shall be provided for one year.

Shipping offers are limited  to the 48 contiguous United States. For shipping costs to other locations worldwide please contact us via phone or email for a quote.

TrueForm Runners and Trainers have varying ship dates. Get your model immediately or  delay gratification and get big savings. Check out estimated ship dates on the product page. 

Once your order has shipped, you will receive an email from our shipping department with the tracking number and instructions. Custom color and tread surface may take an additional 5-14 business days to ship.

Your TrueForm is shipped via FedEx, which provides curbside delivery. Curbside means FedEx is only obligated to bring your TrueForm to the curb/driveway. It is your responsibility to get your TrueForm into your home. Inside delivery may be available in your area for an additional fee. Please contact us for a quote.  

All shipping dates are approximate. We make every effort to fulfill shipment on time however COVID and natural disasters can impact shipping channels and may cause delays. 

No, both run on battery power. The Runner has a rechargeable battery and the Trainer takes 4 AA batteries.  

Our Treadmills are very easy to assemble. It is delivered 90% assembled right out of the box. All the instructions and tools to assemble are included.

Our return policy allows you to send back your purchase within 30 days of the date you received delivery for an exchange or a refund of the purchase price, minus the shipping and handling and any return shipping fees. The Runner and Trainer must be returned on the original pallet and in new condition. If returned product is not in original packaging, new condition or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited.

Yes! like moving a wheelbarrow. Lift holding the hand grips under the back of the unit and roll on the front wheels! 

Contact customer service by calling 1 (860) 895.8533 or send us a message through our contact form.

Absolutely! People especially like the artificial field turf availiable for the Runner. It's like running on grass!!!

As fast as you can go! But here's the catch...The better your form the faster it goes. It's the ONLY treadmill that intuitaly cues you so you FEEL optimal running efficiency. 

All major credit cards, paypal and Google Pay. Wire transfers  are required for purchases outside of the U.S. Please contact us for more information.